Debit Card Fraud Monitoring

One of our top priorities is protecting you from fraud.  To help guard your Photo Debit or SHAZAMChek card(s) against fraud, we partner with SHAZAM, our electronic funds transfer network, to provide a monitoring system called SHAZAM R.A.D.A.R.  When the SHAZAM R.A.D.A.R. system detects suspicious activity on your debit card, you will be contacted by the Bank or a SHAZAM fraud specialist calling on our behalf to verify the transaction(s) in question.

Continuing our ongoing efforts to protect you, we now monitor high risk transactions (greater than $100, internet and international) as they occur.  This real-time monitoring enhances our ability to protect you from fraud by identifying and declining high risk transactions on the spot.

If fraudulent activity is suspected, having your current contact information on file will enable us to reach you promptly, confirm our suspicions and initiate appropriate actions.  Current phone numbers are most useful and should include your home, cell and work phone numbers.  You can help avoid any delay in responding to fraud alerts by contacting us to verify we have your current information on file.  If your information changes in the future, please contact us immediately.

Fraud prevention is an ongoing process.  With your help and diligence in following the guidelines listed below, we can work together to mitigate the likelihood of debit card fraud having a negative impact on you.

We will keep your contact information strictly confidential.  Please remember, we will NOT ask for your debit card number or personal identification number (PIN) to verify your identity.

You can help to prevent fraudulent activity on your account by remembering these guidelines:

  • Memorize your PIN - Don't share your PIN, account number or card with anyone.
  • Report lost or stolen cards immediately - Contact the Bank during business hours. Contact SHAZAM after hours at 1-800-383-8000.
  • Never give your PIN over the phone.
  • Know who you are talking to - Never give unsolicited callers personal information or account numbers over the phone.
  • Don't fall prey to "Phishing" - Never respond to an e-mail requesting you to provide card, PIN, account or other personal information via the internet.

Always use caution when providing your debit card information and contact us immediately if you suspect your debit card has been stolen or compromised.

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